Refund policy

🔁 Afella Refund & Return Policy

At Afella, your satisfaction matters. If you’re not completely happy with your order, we’re here to help — within limits that keep things fair for everyone.

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✅ Returns & Exchanges

• You may request a return or exchange within 48hrs of receiving your item.

• Items must be unused, in original condition and packaging.

• For hygiene reasons, personal useable items can’t be returned and clearance items are final sale and cannot be returned.

• Wigs may be returned only if they are unused, uninstalled, and in their original condition and packaging.

 

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💸 Refunds

• If your return is approved, you’ll receive a store credit or exchange (no cash refunds).

• Store credits are issued as discount codes and can be used on your next purchase.

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🚚 Return Shipping

• Return shipping costs are your responsibility unless the item arrived damaged or incorrect.

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📩 To Start a Return

Email us at afellathebrand.ng@gmail.com within 3 days of receiving your item. Please include:

• Your order number 

• A clear photo of the item

• The reason for return

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⚠️ Note:

Afella reserves the right to refuse returns that do not meet the stated conditions.