Shipping policy


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Afella Shipping Policy



We work hard to get your orders to you quickly and safely. Please read our shipping terms below:





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Processing Time



  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.






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Delivery Time



  • Lagos: 1–2 business days
  • Other parts of Nigeria: 3–7 business days
  • Pre-order items : ships 7-10 working days after Friday (please note before ordering)
  • Delivery time may vary due to traffic, logistics issues, or public holidays.






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Shipping Fees



  • Shipping costs are calculated at checkout based on your delivery location.
  • We sometimes offer free delivery promos, so watch out for them!






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Delivery Partners



  • We use reliable courier services and dispatch riders to ensure your order arrives on time.
  • Tracking info (if available) will be sent via email or WhatsApp.






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Delivery Issues



  • Afella is not responsible for delays caused by your third-party couriers.
  • Once your order is marked as “delivered,” we are not liable for any missing or stolen packages.






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Need Help?



For questions about your order, contact us at:

📧 afellathebrand.ng@gmail.com

📱 Or message us via WhatsApp from the store homepage.